FAQ Answered

Please find below a list of FAQ Answered.  If you cannot find an answer to your question please send us an email: sales@cotswoldfir.com
 or call us on: 01242-506123 

Our Pot Grown Rental Christmas Trees come in a 35 litre pot of soil and can weigh approximately 25kg or more depending how big the tree is. All you need to do is position it away from heat sources and water it well. If required we will deliver the tree to your front door and collect in January.

Yes it matters! Your tree will need watering each day, as it does when it's at the farm. This will help it survive year after year.
If you cannot find someone to come in every day to water it each day we would suggest either returning it early, taking it back outside until you can return, or not renting a tree this year if you are going away,

If somehow your tree has been damaged please contact us within 24 hours of delivery and we will look to replace it.  If you do not want a replacement but we have delivered we will retain the delivery and collection charges.

We are only allowed to bring the tree to your front door.  With COVID restrictions in place we would suggest asking a family member or someone in your bubble to help.

If you have specific preferences please visit Primrose Vale Farm Shop and choose 'the tree' that really wows you.  
You can either pick-up and return yourself or we can deliver your chosen tree to your home and collect in January.